This module covers, also through practical activities and simulations, multiple aspects of protocol and of the fundamental rules of etiquette that should be followed in a number of private and public occasions, including written correspondence.

Professional Communication Skills

12 hours

Part one:

  • Historical fundamentals and legislation
  • Current Ceremonials
  • The basic rules of ceremonial: the order of precedence in public office; the “golden rule” of ceremonial
  • National symbols – The flags and their location
  • Official and courtesy visits, meetings and business visits, public events, signing of agreements: reception of participants and hospitality, organization and management of public events.
  • Exercises and simulations

Part two:

  • Institutional correspondence: letters, messages, invitations. Social networks.
  • Convivial meetings
  • Representation gifts
  • Clothing
  • Dos and don’ts: between ceremonial and etiquette
  • Exercises and simulations