Fabio Cassia, Ph.D. in Marketing, is an Associate Professor of Management at the University of Verona (Italy), where he teaches international management and international marketing. His research interests are related to service quality and marketing, hospitality and tourism management, business-to-business marketing and branding, international business development. He is member of the Editorial Boards of The TQM Journal, International Journal of Internet Marketing and Advertising and Review of International Business and Strategy. He has received awards both as an author and as a reviewer.

He has written several books and published work in international journals including: Australian Journal of Management, British Food Journal, Current Issues in Tourism, International Journal of Contemporary Hospitality Management, International Journal of Hospitality Management, Journal of Business & Industrial Marketing, Journal of Vacation Marketing, Management Decision, Total Quality Management & Business Excellence, TQM Journal.